Verify what is true
We map the real path a job takes. The information and the process. Not the org chart. The actual hand-offs.
Helping you keep your word as you growHelping you keep your wordasyougrow
We build systems for high-volume tech and installer coordination.
Scroll
Samurai Code
The coordination layer for the trades.
We build the system between the people, tools and companies already moving your jobs.
Everyone involved knows what to do.
So why does the fulfillment process keep breaking?
01The customer says
“I took the day off. Nobody came.”
Your customer confirmed it twice and moved their whole day around you. The window came and went. No crew, no call, no answer. They’re not calling back.
One missed window costs more than the job. It costs the next one, and the review.
A late arrival drops customer satisfaction 188 points on a 1,000-point scale — same technician. J.D. Power, 2018.
01 / 04
02The installer says
“I’m an installer. I can’t spend my day chasing customers.”
Every hour your installer spends confirming appointments and hunting addresses is an hour they’re not on a job. And they only earn on the job.
Coordination isn’t their work. But it’s eating their day.
02 / 04
03The supplier says
“You didn’t tell me there was a change. It’ll be another week.”
The material your supplier staged is wrong now, and the right one’s a week out. They could’ve had it ready if anyone had told them in time.
The delay isn’t the lead time. It’s the message that never came.
26% of jobs aren’t fixed on the first visit — usually missing parts or info, not skill. J.D. Power, 2018.
03 / 04
04The home office says
“I’m tired of making it right after we miss.”
The materials weren’t ordered because of a missing field. The contractor forgot to update the schedule change. Every one of those lands on your best person, who apologizes, knocks a little off, and makes it right. Again.
Sales outgrew the system that coordinates fulfillment. Your best person can’t scale.
76% of commercial contractors run 2–6 disconnected systems. Only 14% deliver more than 90% of jobs on time. ServiceTitan, 2024.
04 / 04
The method
Remove the gaps between the people doing the job.
Remove the hand-offs
A hand-off is a single point of failure. Every one we remove is a failure that cannot happen anymore.
Deliver it their way
Everyone becomes a participant instead of a bottleneck, each getting what they need in the way they already work.
The standard behind it: accurate, complete, timely
In the work
The hand-off becomes a record.
Days became minutes
Home-improvement installerMeasure requests that used to take days to reach the scheduler now arrive in minutes.
The calendar shows field reality
Home-improvement installerCustomers see only appointment windows supported by actual crew capacity, geography and availability.
The dispatch exists before the phone rings
Commercial pest controlA durable record is created first. Every call, retry, escalation and acceptance stays attached to it.
Acceptance is the finish line
Commercial pest controlAn urgent request stays open until a technician accepts it or the escalation path is exhausted.
Meet Samurai Code
The people behind the work.
Operators who have carried the sales promise, built the infrastructure and lived with what happens after go-live.
Harley Allaby
CEO · Operations
Ezequiel “Zeke” Negron
CTO · Infrastructure
Jeremy Kester
CBO · Brand
The engagement
We start with one of your jobs.
The first call is just that: we talk through one job and decide whether there is a fit. If we both say yes, the build begins after the call.
First call
No pitch deck. We walk one of your jobs from sold to done and find where the coordination breaks.
After we agree
We map the path your jobs take, wire the system into the tools your people already use and test it with your team.
Go-live
Your jobs begin moving through the system. If your crews are not using it, it is not live. If it is not live, we are not billing.
PricingYou pay per job.
Best for installers running at least 500 jobs a month. Your rate is agreed before the build starts.
No setup feeBilling starts at go-live
BEFORE
YOU CALL.
KEEP YOUR WORD
AS YOU GROW.
Samurai Code builds the coordination system for high-volume installers. Every job moves from sold to done, wired into what you already run.
About three dollars a jobYou don’t pay until it worksA few builds at a time