Privacy Policy

1. Introduction

Samurai Code (“Company,” “we,” “us,” or “our”) operates the website samuraicode.ai and provides AI voice agent services, including related SMS/text messaging communications. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way.

By accessing our website or using our services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information when you interact with us:

• Contact Information: Name, email address, phone number, and business name
• Business Information: Company name, industry, job title, business address
• Communications: Information you provide when you contact us via forms, email, phone, or SMS/text message
• Payment Information: Billing details processed through our third-party payment processors (we do not store full credit card numbers)
• Phone Numbers for SMS: When you provide your phone number and consent to receive text messages from us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Usage Data: Pages visited, time spent on pages, referring URLs, and clickstream data
• Device Information: Browser type, operating system, device type, and screen resolution
• IP Address: Used for approximate geographic location and security purposes
• Cookies and Similar Technologies: To improve site functionality and analyze usage patterns
• Business Visitor Identification: We use third-party services to identify the companies and, where available, individual business professionals visiting our website. This may include your name, job title, company name, and business contact information derived from publicly available sources. This information is used solely for B2B marketing and sales outreach purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our AI voice agent services
• To communicate with you about your account, services, and support requests
• To send you SMS/text messages for appointment reminders, service notifications, account updates, and other communications you have consented to receive
• To process payments and billing
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)
• To analyze website usage and improve our services
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or other harmful activities

4. SMS/Text Messaging

When you provide your phone number and opt in to receive text messages from Samurai Code, you consent to receive SMS/text messages related to our services, including but not limited to: appointment confirmations and reminders, service notifications and updates, account-related alerts, and other communications related to our AI voice agent services.

• Message Frequency: Message frequency varies based on your service usage and account activity.
• Message and Data Rates: Standard message and data rates may apply. Check with your wireless carrier for details.
• Opt-Out: You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You may also contact us directly to opt out.
• Opt Back In: If you have opted out and wish to receive messages again, you may text START to our number or contact us to re-subscribe.
• Help: For assistance, reply HELP to any message or contact us at the information provided in Section 12.

We do not sell, rent, or share your phone number or SMS opt-in/opt-out data with third parties for their marketing purposes. Phone numbers collected for SMS communications will only be used to send the messages you have consented to receive.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our website. When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can also control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

We use the following categories of tracking technologies:

• Analytics: Google Analytics 4 and Microsoft Clarity help us understand how visitors use our website, including page views, session duration, scroll depth, and click behavior. Clarity may also record anonymized user sessions and generate heatmaps.
• Session Recording: Hotjar (Contentsquare) records browsing sessions to help us identify usability issues and improve the user experience. These recordings do not capture sensitive form inputs.
• Tag Management: Google Tag Manager coordinates the loading of tracking scripts and ensures they respect your consent preferences.
• Business Visitor Identification: RB2B identifies companies and, where publicly available data permits, individual business professionals visiting our website. This is used for B2B sales and marketing purposes. Person-level identification is limited to visitors based in the United States. You may opt out by declining marketing cookies via our consent banner or by contacting us directly.
• Advertising and Retargeting: We may use LinkedIn Insight Tag and similar tools to measure the effectiveness of our advertising campaigns and to serve relevant ads to visitors who have previously interacted with our website.
• Consent Management: Cookiebot manages your cookie consent preferences and ensures tracking technologies only load after you have granted permission, in accordance with applicable privacy regulations.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors, email service providers, and hosting providers. These parties are contractually obligated to protect your data.
• Technology Partners: With our AI platform partners to the extent necessary to deliver our services to you.
• Legal Requirements: When required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

7. Data Security

We implement commercially reasonable technical, administrative, and organizational security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any marketing email, or opt out of SMS messages by replying STOP
• Data Portability: Request a copy of your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: