Ai dispatcher
A voice that answers the phone is the visible part. Booking a job takes the crew’s real availability, the order details and a way to tell everyone when the day moves. A Samurai comes with all of it wired in.
An Ai dispatcher handles the calls and texts that turn an order into a booked day: reaching the customer, offering times, confirming, and rescheduling when something changes.
Whether it works depends on what it can read and write: the order, the crew calendars and the record every other party sees. Without those, a person on your team re-checks every booking by hand.
A Samurai is that dispatcher with the wiring included.
Lex Construction runs about 650 jobs a month across 60 retailer stores. These are the counts from the first three weeks after their Samurai went live.
Order landing to measurement scheduled
5 days to 20 minutes
Source: Lex Construction call records, first three weeks live
A junk removal company we work with ran an Ai scheduler before us. It couldn’t see real availability, so a person re-checked every booking. The owner called it “inefficient from both an operational and customer service perspective.”
Before launch, every attempt at one installer ended in voicemail with no retry. A Samurai tries again at a different part of the day.
The call went fine and the new date lived in a transcript. The crew, the store and the office still had the old plan. A Samurai writes the booking back to the record they all read.
A Samurai on your phones and texts, connected to the systems that decide whether a booking holds.
The SamurAi does not take the job. It takes the part that was never meant for a person.
52%
of callers to home-service businesses get to speak with a person.
21×
better odds of qualifying a lead called within five minutes than one called at thirty.
209%
higher response rate for text messages than for phone, email or Facebook.
It transfers the customer to a person on your team with notes, or books a callback. Your office sets the rules for what the Samurai can decide on its own.
During the day, the Samurai calls back within minutes. Calls that come in overnight are the first ones returned the next morning.
Yes. Reschedules run through the same crew calendar and the same job record, so the crew sees the change too. The 450 or so appointments in the Lex numbers include reschedules.
Yes. Your team gets an email summary after each call, and dispatchers can book and change appointments in the same console the Samurai uses.
Twelve months. The Samurai is built around how your jobs move, and that build is real work. We quote after the first call.
Updated
Operators whose systems we rebuilt, in the language they used when they told us how it was going.
Verbatim · Published by title and industry at our clients’ request
“This is one of my favorite things that’s been built. It’s unbelievable.”
Operations Manager
Home-improvement installer
“They get the phone call and by the time they’re off the phone call, they already have the email summary. With the old on-call service it could be 30 minutes or so.”
Technical Services Manager
Commercial pest control
“We don’t have our older guys having paper in their hand or looking for the paper. Everything’s already there. Just click, Google Maps opens up, or the phone recalls.”
Owner & President
Home-improvement installer
“I feel like I’m getting my money’s worth. I feel like you guys are actually attentive to my needs because we are pretty serious on our meeting cadence. A lot of other vendors I deal with, they’ll do this once and then they’re gone. They disappear and all they do is send big invoices.”
Owner
Medical lien resolution
“The email alone is doing better than our current answering service. Here’s what happened, instead of ‘I think they called for this, I’m not sure.’”
Technical Services Manager
Commercial pest control
Samurai Code builds the coordination system for high-volume installers. Every job moves from sold to done, wired into what you already run.